Refund policy

At Ardas Interior, we take pride in the quality and craftsmanship of our furniture. We carefully check our products and aim to provide a smooth and transparent experience from placing an order to delivery. Please read this policy carefully before placing your order.

Cancellation, Return & Refund Policy

Standard Orders

Standard, non-customized products can be cancelled within 10 days of placing the order.

After 12 hours, standard orders cannot be cancelled, as the order may have entered the processing or production stage.

Customized Products

Customized or made-to-order products can be cancelled within 12 hours of placing the order.

After 12 hours, customized orders cannot be cancelled, as production or customization may have already started.

Damage & Defect Policy

If a product is delivered with manufacturing damage, manufacturing defect, or transportation-related damage, the customer must inform Ardas Interior within 12 hours of delivery.

The customer may be required to provide valid photographs, videos, or other proof of the reported issue.

After reviewing the issue:

If the damage or defect can be repaired, Ardas Interior will arrange the necessary repair.
If the issue cannot reasonably be repaired, replacement may be provided, subject to verification and availability.

Any damage or defect reported after 12 hours of delivery will not be considered under this policy.

Return & Refund – Standard Products

For standard, non-customized products, a return or refund may be considered if a valid complaint regarding manufacturing damage, manufacturing defect, or transportation damage is reported within 12 hours of delivery.

The return or refund will be subject to proper verification and valid supporting proof.

If the return or refund is approved, the refund will be processed through the same payment method used for the original purchase.

Customized Products – Return, Refund & Replacement

Customized or made-to-order products are not eligible for return, refund, or replacement after delivery.

In case of a minor manufacturing issue or defect, minor repair may be provided, subject to inspection and approval by Ardas Interior.

Important Notes

Customized orders and Standard orders can be cancelled only within 12 hours of placing the order.
Customized products are not eligible for return, refund, or replacement after delivery.
Minor eligible issues with customized products may be considered for repair only.
Manufacturing or transportation-related damage or defects must be reported within 12 hours of delivery.
Valid photographs, videos, or other proof may be required for damage or defect claims.
Repair, replacement, return, or refund is subject to verification by Ardas Interior.
Approved refunds will be processed through the same payment method used for the original payment.
Issues reported after the applicable time period will not be considered under this policy.